logo - Birmingham Jewellery Quarter - Crystalink

Birmingham Jewellery Quarter - Crystalink

At Crystalink, we pride ourselves on our quality and customer service, but don't just take our word for it! Below are some recent comments from customers who have, with no prompting from us, taken it upon themselves to write to or e-mail us personally.

Denise and Paul Crutchley
Hi just wanted to wished you all a happy and prosperous new year for 2013 and also to say thank you. We have been customers of Crystalink for over ten years and have always been delighted with both the service received and with all of the pieces of jewellery purchased both in the shop and items that Chris has make to order. In fact the cognac diamond ring that Chris has just made for us is amazing and truly a one off, from picking the stone to seeing the finished ring has been a wonderful experience. So once again many thanks and a happy new year to Cherie, Debbie, Chris, Mr Green and families and we will see you all sometime in 2013.
Best wishes
Denise and Paul Crutchley
Dear Chris and Mr. Green,

Thank you once again for all the fantastic work you have done on our behalf. It is greatly appreciated and it was pure joy to catch up with you both again.

I can remember the very first time I visited Crystalink (some twenty-odd years' ago); I was so impressed with the exceptional and highly professional levels of customer service in conjunction with all the fabulous items of jewellery on display. Everyone was so friendly. I was totally captivated - and I still am!
Over the years it doesn't seem to have made any difference as to whether I was purchasing a fairly expensive item, or an inexpensive one - the levels of service are always exactly the same. As members of my family have grown up you have made every 'special' piece of jewellery for all the special occasions - and each one is cherished and valued. We think it's fabulous to have our own 'family jeweller'..... and that's exactly how we see you.

We all love visiting your shop, seeing your new designs and catching up on all the news. The temptation is so great that we hardly ever leave before purchasing some exquisite, beautiful item. Some of us seem to have greater temptations than others!!

Thank you so much for everything.

Much love and kindest regards. Paula
Mark Rodgers
Dear Mr Green and Son,

Just a very quick email to say a huge thank you for your time and service yesterday. We were very impressed by the way in which you helped Rachael and myself to choose the engagement ring, and the advice which you gave us.

Just one question that has puzzled us though - How do you manage to make a ring smaller in such a short space of time?

Many thanks once again, including the discount. I shall wait until the start of term to see my headteacher (Pam Stones) to tell her our news. I'm sure though that she will be delighted and that we used your firm to purchase the ring from.

Many thanks once again, and we shall certainly be coming back again in the future and recommending you to all of our friends.

Best wishes,

Mark Rodgers
Anne Wallis
Dear Mr Green

I just wanted to say thank you so very much for the ring that you made for me. It arrived last week and I am absolutely thrilled with it. Thank you.

I am so very appreciative of the time and effort you give me when I visit your shop. It is so exciting to see what you have on offer and I am very grateful for the service I receive.

I wish you all the very best and perhaps will see you again the next time I want a piece of jewellery.

Yours sincerely

Anne Wallis
Broad Street, Carlisle, Cumbria

I recently brought a small topaz ring from yourselves and I just wanted to say thank you for the high level of service I received during my visit.

I visited 6 shops in the Jewellery Quarter when I first went and only Crystalink showed me good customer service. The other 5 companies, although I gave them the same requirements, did not get back to me.

Me and my mum were very particular about our needs and we appreciate the time and consideration shown.

The ring looks really nice and I am getting used to it now.

Thanks again.

Hi Chris

Thank you for your guidance on Saturday to help Neeti and I select our wedding bands. Neeti was very impressed by the service received, and is pleased I picked Crystalink to find her engagement and wedding rings.